If one thing is constant in life, it’s change. In any business, it’s necessary to stay relevant but in today’s world of databases, emails, and instant messaging, how successful are we in implementing change? We think most of us can agree we live in a fast-paced world dominated by a never-ending stream of electronics. From computers to phones, to podcasts, to the various social media platforms, we’re surrounded by incoming information from all angles.
While technology can be convenient, it can also create misinformation, confusion, and complete derailment from any goals or objectives designed to move your business forward. So how do you move from disaster to success? As business consultants with decades of career experience working in a variety of industries and company sizes, it all comes down to a simple question: “How do you handle change?”
In many of our opinions, the success of any change comes down to communication. So back to the basics, let’s break down the highlights:
Define the Change. Communicate It.
This will be the first time (but not the last) you’ll be asked the “why?” or told “I liked it better the old way.” Have a good answer, be clear, and make sure anyone affected by it understands they will be better off with the change.
Clarification. Communicate It.
Listen and address any concerns or pushback. Bottom line, make it less confusing or scary. (Pro tip: Set a time limit for this part to minimize complaining.) The change is coming; it’s happening. The goal of clarification is to make sure you’re not missing something when defining the change. You can’t be an expert on everything.
Course of Action. Communicate It.
What’s the plan? Who’s doing what and by when? Many of us could write an entire book (and many have) on this part. So many systems to choose from that plan and track. Do your research and pick one that fits your needs. Then stick to it.
Check In. Change it? Communicate It.
During every phase or deadline, there is a scheduled check-in. This is where you confirm if you’re on plan… or completely off it. If you are off, why? Was something discovered to make the original plan change slightly? If yes, that’s OK but make sure everyone is aware and their goals and objectives (KPIs, whatever you want to call it) are updated.
Notice any consistency in this brief message? During any change, your communication game needs to be strong. Consider it to be the foundation of any new systems or processes. It must be solid.
COMMUNICATE IT = Change + Clarification + Course of Action + Check-In